About bank feeds

Bank feeds are connections that automatically download transactions from your bank account to Accounting Start. You can then work with the data by creating new transactions as needed or match bank transactions to your Accounting Start transactions. Using bank feeds greatly reduces the need to create manual entries, which simplifies bank reconciliation, ensures your accounts are up-to-date and accurate, and saves you time. You can have an unlimited number of bank feeds.

Before setting up bank feeds

You can link a bank feed to Checking, Savings, and Credit Card accounts. However, you cannot link to a Loan, Cash, or other account types.

You can download transactions from the last 90 days. If you need transactions that are more than 90 days old, you can import your bank statement   or enter the transactions manually before connecting a bank feed.

Tip:

If you are partially through importing a bank statement, complete the import to avoid duplicate transactions. If you are partially through reconciling your bank account, settle differences before creating a new bank feed.

It is important to consider the date you want to start using bank feeds and import transactions from. Ideally, you should choose the day after the date of your last bank reconciliation. If you enter a date before this, the transactions are included in the import, but you can discard them.

Create a new bank feed connection

Tip:

It's important to consider the date you want to start using bank feeds. Ideally, you should start the day after the date of your last bank reconciliation. If you enter a prior date, transactions before the date will be downloaded but you can delete them as needed.

  1. Go to Banking.
  2. On the tile for the relevant account, click Connect Bank.
  3. Click your bank or enter the name of your bank in the search field, and then select your bank.
  4. Read the terms and conditions, then click Accept Terms & Conditions.
  5. When prompted, enter your online banking login credentials, and then click OK.
  6. If your bank uses multi-factor authentication, you may be asked to enter further security details.
  7. Select the account you want to connect to, then click OK.
  8. Note: If your bank account type is not listed, it is not supported. You can submit a request to have it added by selecting the My account isn’t listed option and filling out the details. We’ll then work on getting it added.

  9. Enter the Start Date you want to download transactions from, then click All Done. You can normally download transactions from the last 90 days, but this may vary by bank. The process may take several minutes to complete. Check the account tile on the Banking page to see the connection status.
  10. Once connected, your bank transactions are downloaded and are ready for you to process.

To get started, please select the relevant option below:

  • Option 1 - If your bank is HSBC.
  • Option 2 – All other banks.

Check for new transactions

New transactions are normally downloaded every 24 hours, depending on your bank and will automatically display in the bank account. However, you can also initiate a transaction download for any connected account.

  1. Go to Banking.
  2. Locate the tile of the bank account for which you want to download transactions.
  3. Click <n> Transactions in the lower right-hand corner. If your online banking service uses multi-factor authentication security, you are asked to enter your security details.
  4. The transactions are downloaded from your bank.
  5. Match, create, transfer, or discard transactions as needed.

See Working with incoming bank transactions for information on how to match, create, transfer, or discard incoming transactions.

Disconnect a bank feed

  1. Go to Banking.
  2. Click to open the bank account for which you want to disconnect the bank feed.
  3. On the New Transactions list, click Disconnect Bank Account.

Note: Disconnecting a bank feed does not remove transactions from the bank account.

Reconnect a bank account

If you disconnected a bank account and want to reconnect it, follow the steps above for disconnecting. When you reconnect the account, you can choose the previously connected bank from the Existing bank list, or select a different bank.

About Plaid

Sage Bank Feeds is made possible by Plaid, a secure online banking provider that creates the connection between Accounting Start and your bank account. When creating a new bank feed connection, your online banking credentials are stored in Plaid, never in Accounting Start (or ProductName2).

If your bank uses multi-factor authentication security, you must enter your security key or passcode when you set up bank feeds and before downloading transactions. We recommend you confirm with your bank whether or not using bank feeds compromises the terms and conditions of their online banking service.

Note: If you have existing bank feeds, they may be using Yodlee.

Supported bank exceptions

The banks listed below may not be supported by Plaid. If you are connected to one of these banks via Yodlee, do not disconnect the feed as you will not be able to reconnect it. Also, for some banks, Plaid may support connection to Personal but not Business accounts.

Bank Name Support Details
First Commonwealth Personal accounts only
Renasant Bank Not supported
Cashmere Valley Bank Not supported
NebraskaLand National Bank Not supported
Forest Park National Bank Business Banking Not supported
Virginia National – Business Banking Not supported
Kentucky Bank Personal accounts only
Towne Bank Personal accounts only
Investors Bank Personal accounts only
First United Security Bank Unknown
IBM Southeast Employees FCU Not supported
Busey Bank Unknown
Ameris Bank (Business) Personal accounts only
CenterState Bank Business Personal accounts only
PenFed CU Not supported
Citizens Trust Bank Personal accounts only
Chemical Bank Business Personal accounts only
New York Community Bank Personal Banking Not supported