Common billing questions
If you’ve ever wondered about how or why you’re billed for your service, then this article answers the most common questions our support team receive.
We recently changed our billing system. People who have signed up for Sage Business Cloud Accounting after the change will access their subscription invoices differently to those who signed up before.
Subscription invoices can only be accessed by the Business Owner. Unless you have asked to change this, the business owner is the person who first registered with us. If you're logged in as the business owner, you'll see (Owner) shown next to the username at the top of the screen.
You must be logged in as the Business Owner to see your invoices.
Select the company drop-down list then Manage Business Account.
- Select the Subscription & Invoices tab.
- The Sage Invoices section tells you how you can access your invoices.
If you can see a View My Invoices option, then you can access your monthly invoices from here.
Click View My Invoices, then select the invoice you want to view.
Depending on your Internet browser, the invoice appears in a new tab or new window. You can print or save the invoice from your Internet browser menu bar.
If the View my Invoices button is not displayed and a message saying Sorry this information is currently unavailable is shown instead, then your monthly invoices are sent to you via email.
The website price excludes VAT, however, the billable amount includes VAT at the current standard rate for your registered country. This is 20% for the UK, and 23% for Ireland.
If you sign up for a 30-day trial and then enter your direct debit details, your first invoice includes a pro-rata amount for the non-trial period. For example, if you sign up on 15 March, your free trial ends on 14 April. Therefore, your first invoice is generated on 1 May and includes two chargeable periods, 14-30 April, and 1-31 May.
The invoice for your service is generated on the first day of each month and covers the period up to and including the end of the month. If you cancel your service on or before the 16th of the month, the invoice for the current month is still payable, and the final payment is taken on this date. If you cancel your service after the 16th of the current month, but before the 1st of the next month, as you’ve already paid for the full month, no further payment is due.
You are invoiced for your service on the first day of each calendar month and payment is taken by direct debit on the 16th of that month. The invoice covers from the first day of the month up to the last day. Each month, we email you an invoice notification to the email address that you use to access your service and you can view your invoice from the Billing & Payment Details area.
If you signed up for a free 30-day trial, once the trial has expired, to keep using the service, you need to enter your direct debit details. Simply enter your direct debit details and continue using your service as normal. We’ll email you to let you know when your first payment will be taken.
Or, if you decided to Buy Now when you signed up, you’ll need to enter Direct Debit details to start using the service.
If you’ve already paid an annual fee for your service, for further assistance, please contact our support team on
Changing your direct debit details is quick and easy. You don’t need to cancel your previous direct debit as Sage does this automatically when you enter your new details. To change your direct debit:
- Log into your Sage Business Cloud service.
- Click on the company drop-down list, then click Manage Business Account.
- Click Billing & Payment Details.
- Click the Direct Debit tab, then click Create New Direct Debit and follow the on-screen instructions.
You can put any reference number you want here or leave it blank. This is for your own records and isn’t compulsory.
You may no longer have access to view your invoices in which case a copy invoice will need to be requested from our Finance Department. You can email them at Ukfinancesubscriptions@sage.com
Please note that in order to provide a copy invoice you would need to provide details of your account number and the invoice number of the document you require. It may take up to 24 hours to respond to requests via email.
The client invoices that you pay for are available to save or print from within Accounting Partner Edition.
The invoice for your Partner Edition and any bundled licences would be available from your My Sage Account
If you have any issues logging into your account, please refer to our help article for assistance.
As your access is through MyBusinessWorks, if you have any billing or service access queries, please contact them from www.mybusinessworks.co.uk
If you still have a billing query about your Sage service, please contact Sage support.
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