About sales credit notes
Do you need to send a credit note to your customer because they've returned faulty goods, or to reduce the value of an invoice you've sent to them? You can create a credit note from the original invoice. This saves you time, as it populates some of the credit note details using information from the invoice, and automatically allocates (matches) the credit note to the invoice.
If you need to reduce or cancel several invoices with a single credit note, you'll need to create a credit note separately, then match it to the relevant invoices later. This process of matching invoices and credit notes together is also known as 'allocating'.
Before sending your first invoice or credit note
You need to enter your business details and VAT settings before your create your first invoice or credit note. You'll have entered your business address when you completed the Quick Start Wizard, but it's good to take a moment to check your other business and financial settings now.
Check your business address details
It is helpful if you set up records for your customers, and create your products and services if you use them. This saves you time when creating your invoices and credit notes, as the customers, products and services you use often are available to select from a list.
Create or import products and services
If you want to customise the appearance of your invoices, credit notes, or other documents, now is a great time to do it. For example, add a business logo, or change the template and colour of the documents you send.
Create a sales credit note
Quick start guide to creating a credit note from an invoice
Quick start guide to creating a separate credit note
Add more detail to a credit note