Connect a bank feed
- Find out if a bank feed is available for your bank or credit card account.
- Choose the best available feed to set up for your account.
- Find out what you need to do to authorise the bank feed connection and import your first transactions.
- Once your bank feed is set up details of your transactions are automatically imported into Sage Accounting Start, allowing you to create, match or transfer transactions.
We are able to set up a bank feed for most bank and credit card accounts. You can check whether a bank feed is available for your account.
If a bank feed is not available for your account, we recommend checking again soon, as new feeds are added regularly.
Without a bank feed set up you can choose to enter transactions manually, or, alternatively, export transactions data from your online banking service as a digital file and then import this into Sage Accounting Start. See Import bank statement
Before you start
You connect a bank account in Sage Accounting Start to your bank account's online banking service by setting up a bank feed.
Make sure you have a bank account set up in the Banking area of Sage Accounting Start.
To avoid problems when connecting bank feeds, we recommend checking that the browser you're using on your computer, laptop, tablet or phone is set up to allow cookies from other websites.
Instructions for allowing cookies vary according to the internet browser software you're using. More details can be found on the following links:
- Safari (on an Apple Mac)
- Safari (on an Apple iPhone, or iPad)
- Google Chrome
- Microsoft Internet Explorer
The following errors or behaviour may be experienced if your device is not set up to allow cookies:
|What you might see||When or where you ight see it|
|Error - We are having technical difficulties, please try again||Any time when connecting a bank feed|
|When you enter the name of your bank or credit card company in the search box a drop-down list of available bank feeds does not appear when you start typing.||When searching for bank accounts on the Connect your bank screen.|
|Error 414||When connecting to bank accounts|
Set up a bank feed
- From Banking and find the tile of the bank account you want to set up a bank feed for.
Click Connect Bank.
Enter the name of your bank or credit card company in the search box.
- Follow the steps to connect to your bank.
- If your bank supports downloading historical transactions, enter the date you want to import transactions from.
If your bank account doesn’t appear in the search, it means your bank doesn't currently have a supported feed available. You can download a statement file from your online banking service and use the file to import transactions instead. See Import bank statement
If only one feed is available for your bank, select the name of the feed to start set up.
If multiple feeds are available for your bank, select the name of your chosen feed to start set up.
Bank feeds all work in much the same way but connect differently. Here's some information to help you choose the best available feed if multiple feeds are available:
|Type of feed||What you need to know|
A direct bank feed
We have our own connection with your bank .
Typically, an authorisation form must be completed and set up takes from 3 to 10 working days.
Historical transactions are not included (except Tide bank).
An indirect open banking feed
We use Plaid, a third party approved by the Financial Conduct Authority (FCA), to connect to your bank.
Your bank provides a connection that allows service providers, such as Plaid, to connect to their online banking system.
Typically, you'll need to log into your online banking during set up to authorise the connection and the feed is set up in less than 30 minutes.
How do I authorise a bank feed connection?
When setting up a bank feed you'll be asked to authorise the connection between your bank account and Sage.
What you need to do depends on the type of bank feed being set up and your bank's own requirements.
Typically, when setting up a direct bank feed you'll be asked to complete an authorisation form and send it to us. This instructs your bank to disclose your banking information to Sage. It can take between 3 and 10 working days to set up your bank feed.
In Sage Accounting Start, on the Banking screen, the tile for your bank account will show the connection as Pending until authorised.
Here's what the authorisation process looks like for banks offering direct bank feeds:
|Bank of Scotland||Download an authorisation form.||Up to 10 working days from receiving the form before the bank feed is set up.|
|CashPlus||Download an authorisation form.||Up to 5 working days from receiving the form before the bank feed is set up.|
|HSBC||Log in to your online banking.||Up to 3 working days before the bank feed is set up.|
|Lloyds||Download an authorisation form.||Up to 10 working days from receiving the form before the bank feed is set up.|
|NatWest||Download an authorisation form.||Up to 5 working days from receiving the form before the bank feed is set up.|
|Tide||Follow the prompts on-screen.||Up to 24 hours before the bank feed is set up.|
Once connected, we'll check your bank feed for transactions on this schedule:
|Every day, for the previous day||HSBC, Tide|
|Monday to Saturday, for the previous day||NatWest, Royal Bank of Scotland|
|Tuesday to Saturday, for the previous day||Bank of Scotland, CashPlus, Lloyds.|
Only Tide allows you to import historical transactions once a bank feed is established.
You'll need log in to your online banking as part of the connection process. To do this, you'll need to know your
- Online bank account credentials including the username and password.
- Your account number and sort code.
- Your bank may send a code or message to your phone or via email for additional security. Make sure you have access to the phone or email address registered with your bank.
For additional security, you'll have to re-enter your online bank credentials every 90 days.
It should take less than 30 minutes to authorise and then set up your feed. You can continue to use Sage Accounting Start while you are waiting.
Problems connecting your bank feed?
- Check out some common problems connecting a bank feed
- Use our troubleshooting article to walk through common scenarios and escalate your issue - Troubleshoot connecting a bank feed