Log in to your Sage service

This explains how to log in to the web app and resolve any log in problems, such as unblocking your account.

To make sure you’re in the right place, log in from sage.com rather than using bookmarks.

  1. Go to our Sage Business Cloud page.
  2. Select Log in

  3. Log in with your email address and password.

When sage.com is not available

If our main website at sage.com is not available, you can still log in to Payroll.

Just go to https://app.sageone.com.

Authentication (or EC02) error

This issue can occur for several reasons:

  • It could be that when you signed up, there was an issue with sign up process (that you would have been unaware of at the time).

  • You could be using the incorrect log in credentials to what was initially set up.

  • Or you could be login into the incorrect website.

To try and resolve this issue, go to https://app.sageone.com and try login with your original log in credentials that you set the account up with.

If you can log in successfully, bookmark this page for future reference and no further action is required. If you are unable to log in and continue to get an authentication error, click the web chat option at the bottom of this page to contact our customer support team to assist you in fixing the issue.

Change your password

If you've forgotten your password or want to change it, just reset it from the login screen.

  1. From the Log in screen, select Forgot Password?.

  2. Enter the email address you use to log in and we will send you a reset link. Make sure the email address you use is registered with us and entered correctly.

  3. Use the link in the email to open the Reset your password screen. Enter and confirm your new password, then select Submit to set your new password.

  4. Log in to your Sage account using your new password.

Unblock your account

Once invalid login credentials have been entered several times, we’ll block your account so we can confirm it's you. We'll also do this if we detect unusual activity on your account, like attempted access from an unexpected location.

We'll send you an email containing a link to verify you have access to that email address. Click the link to unblock your account and log in again.

If you’ve forgotten your password, reset it by using the forgot password link on the login screen.

If the issue persists

Please contact our customer services team

Unable to log in

If you are unable to log into your account, there are several things you can try to resolve this

If you’ve asked to reset your password, please wait for your reset email to arrive. It may take some time. Also check your junk or clutter in boxes. If you make several consecutive requests, your account may be ‘locked’. To unlock your account, contact us as Sage support.

Not received activation / verification email

For security reasons, when you create your account, we need you to confirm that you’re the account holder. We’ll email you a verification code . Enter the verification code, then click Continue.

If you need us to resend the code, click the Having trouble with your code? link on your email.

You might not receive your email for one of the following reasons:

  • It hasn’t reached your inbox yet. Depending on your email provider our emails can take up to 20 minutes to arrive.
  • It’s been automatically moved from your inbox. Check your deleted items, spam and junk folders to make sure it hasn’t been automatically moved or deleted.
  • You’ve given us the wrong email address. If you think you’ve used the wrong email address and you’ve checked the two points above, you should complete the process again.

Clear your browsing history or try another browser

Clear all your internet browser history, cache and cookies, then try logging into again.

Try using an alternative Internet browser to log into your account.

The following Internet browsers are supported